Workshop Overview:
Difficult conversations and high-emotion moments are a reality for today’s small businesses—whether with employees, customers, or partners. Join Charis Counseling's Abe Figueroa for this 90-minute interactive business workshop, presented by Columbia Credit Union. This session will equip owners, managers, and teams with practical, research-supported de-escalation tools to confidently manage tense situations while protecting relationships and business outcomes.
Participants will learn how to recognize escalating dynamics, respond calmly under pressure, and guide conversations back to a productive place—without relying on scripts, avoiding the issue, or unintentionally making things worse. Through real-world business scenarios and guided practice, attendees will leave with techniques they can apply immediately to stabilize challenges, improve communication, and maintain trust.
Ideal for small business owners, managers, supervisors, HR leaders, and customer-facing teams, this session focuses on practical skills that support healthy workplace culture, reduce conflict-related disruptions, and strengthen leadership confidence.
RSVP Today!